Our Pomme pidou pets are real smilemakers and we absolutely love that smile on your face! It looks gorgeous on you! That’s why we really like to help you out when you have questions concerning our animals, creation process or service.
Find out if your question is frequently asked and discover the solution to your problem. That way you can keep smiling and enjoy our smilemakers without a care
We’d love to help you out
There are two ways to check the authenticity of your Pomme pidou piggy bank. All of our piggy banks come with a little passport on their necks that tells you the name of your pet and wears the Pomme pidou label. However, it is possible that the passport got lost overtime so then you can check if there is a Pomme pidou stamp on the cap on the bottom of your piggy bank. Do you see our brand name and label? Congratulations! You’re the lucky owner of a real Pomme pidou pet!
The creation products always starts with sketches of new products and the creation of new prints. Once we’ve selected the novelties, we can go over to the action production process starting with the moule in which we pour the ceramic. Then they enjoy a warm oven and they’re decorated with our prints one by one and by hand! Afterwards, all eyes, mouths, golden details, etc. are painted on the animals. All piggy banks, Bloomies and items from the Funny collection are made out of ceramic, while the Aniwalls are made out of resin. So watch out, all items are fragile and should be handled with care.
No, your Pomme pidou pet isn’t ill! Each item is unique and the blurred parts are completely normal! Because of the colouring technique that Pomme pidou applies, all items are handmade. One by one, the animals are covered with their lovely print by hand and that makes that the print might be slightly moved to the left, or to the right, or maybe a bit higher or lower. The blurred parts are also shown on the product pages so that you are aware of this feature. The perk of this technique? Each and every one of you Pomme pidou owners have an original and unique item!
For the Pomme pidou pets from the Bloomie- and Aniwall-collection we apply the colouring technique in a different way. They’re immersed in the print two times, once from the right side and once from the left, which results in a line in the middle. This also explains why some parts of the Aniwall-prints are less visible. But don’t panic! Your Aniwall is supposed to be on the wall so you won’t notice any of it!
Yes! Just like real animals, the Pomme pidou pets don’t enjoy too much sunlight. So instead of having a sunburn like we do, the colour of your Pomme pidou animal fades and gets lighter if he/she stands in the sun for too long.
No, as a matter of fact, the Pomme pidou animals hate water! If you let your animal drown in water, the print might come off or fade. There are two exceptions. First of all the Bloomies: they can handle a bit of water because we’ve applied a water decal technique. So don’t let your flowers or herbs dry out! Also the Aniwalls can support some water as they are rustproof. However, you shouldn’t leave them outside in stormy weather, you wouldn’t do that to an actual animal neither, would you?
Every Pomme pidou pet that you buy is ready to be given as a present! All your purchases come in a lovely Pomme pidou box! We also give you the opportunity to add a personalized greeting card to complete your gift.
No, unfortunately we cannot personalize all items. First of all we have to mention that personalization is only possible at our online shop and not in physical shops. Next to that we cannot personalize all piggy banks because each product requires special care. For now you can personalize all small and large piggy banks of the Original-collection and if we cannot guarantee a beautiful result with personalization, we do not sell them to you. That’s why even some piggy banks cannot be personalized. The personalized greeting cards on the other hand, can be added with the purchase of any product that we offer online.
The slot in the piggy bank allows coins up to 3.8 centimetres width which should cover all the available coins. If however you find out that your precious money doesn’t fit in the slot, please let us know by emailing to firstname.lastname@example.org.
You can change or cancel your order as long as it’s not dispatched. Once your package is ready to be sent, the order cannot be changed anymore. If you want to do some changes or cancel your order, we recommend you to call us (tel.) as soon as possible and we will see if changes can be made. We do warn you that personalized items cannot be changed or cancelled once the personalization is finished.
It is possible that your order confirmation ended up in your spam inbox. Add our Pomme-Pidou address to your address book and you’ll avoid this problem in the future. If you don’t find the order confirmation in your spam inbox neither, we advise you to contact us (…@pomme-pidou.com) and together we can see what went wrong.
No, it’s not possible to buy gift cards just yet. If we do start this option, we will inform you through our blog and social media pages.
Yes, all valid Pomme-Pidou vouchers can be used online and you can only use one voucher per purchase. However, you can use your voucher as many times as you want until the expiration date. You cannot use the vouchers at any physical shops where the Pomme-Pidou products are sold.
At every product page you can see if the product is in or out of stock. If the product is not in stock, it will be mentioned on the product page or taken off the website.
Step 1: Choose your favourite products and place them in your shopping basket by pushing on the ‘add to basket’- button.
Step 2: Once you’ve collected all the product you want to buy, go to your shopping basket and check if everything is right.
Step 3: During check-out, you can choose your delivery option and we calculate the exact shipping costs based on the weight and volume of the chosen products.
Step 4: Continue the check-out. You have two options:
Step 5: Choose a payment option and check the selected items one last time. If everything turns out to be correct, you can complete your payment. Congratulations! You bought a Pomme-Pidou pet!!!
Very soon we will e-mail you your confirmation order and your track & trace number so you won’t lose sight of your package!
No, you don’t need an account to buy online, however we do recommend you to create one if you would like to be informed of all promotions and novelties. Creating an account is quick and efficient! If you don’t want this, you can buy your Pomme-Pidou pet online by completing the needed personal information like your address to fulfil your purchase without making an account.