(*) product not guaranteed available in every selling point.
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Yes! Just like real animals, the Pomme pidou pets don’t enjoy too much sunlight. So instead of having a sunburn like we do, the colour of your Pomme pidou animal fades and gets lighter if he/she stands in the sun for too long.
No, as a matter of fact, the Pomme pidou animals hate water! If you let your animal drown in water, the print might come off or fade. There are two exceptions. First of all the Bloomies: they can handle a bit of water because we’ve applied a water decal technique. So don’t let your flowers or herbs dry out! Also the Aniwalls can support some water as they are rustproof. However, you shouldn’t leave them outside in stormy weather, you wouldn’t do that to an actual animal neither, would you?
Yes, all valid Pomme-Pidou vouchers can be used online and you can only use one voucher per purchase. However, you can use your voucher as many times as you want until the expiration date. You cannot use the vouchers at any physical shops where the Pomme-Pidou products are sold.
It is possible that your order confirmation ended up in your spam inbox. Add our Pomme-Pidou address to your address book and you’ll avoid this problem in the future. If you don’t find the order confirmation in your spam inbox neither, we advise you to contact us (…@pomme-pidou.com) and together we can see what went wrong.
You can change or cancel your order as long as it’s not dispatched. Once your package is ready to be sent, the order cannot be changed anymore. If you want to do some changes or cancel your order, we recommend you to call us (tel.) as soon as possible and we will see if changes can be made. We do warn you that personalized items cannot be changed or cancelled once the personalization is finished.